Privacy Statement / GDPR


At New Direction Support, previously Premier Card Plymouth Ltd, we are committed to protecting and respecting your privacy.

In line with new General Data Protection Regulations (GDPR) we have updated our policy to explain why we might collect personal information from you and how we respect confidentiality; keeping information secure.


When you use our website you are agreeing to our use of cookies. We hope that you will continue to visit our website and if you have any questions please don’t hesitate to contact us.

Why do we use them?

We use cookies on this website to run a programme called ‘Google Analytics’. Google Analytics tells us which pages are the most popular, which ones are not and what people search for. It also tells us the number of visitors to a page. It doesn’t store information about individuals who visit our website.

We also use cookies in our staff area to make sure only staff can log in and view these pages. This keeps our company information secure.

Will you see my personal information?

No. Our website cookies do not store any information about you as an individual. We also never collect information to use for advertising.

Is there more information about cookies on the Premier Care website?

You can contact us if you have any questions regarding cookies on our website.


We do not collect and store any information about you when you use our website. Your visits are ‘anonymous’, which means we cannot tell who anyone is when they visit.

Other information collected by New Direction Support? 

We collect information about you when you make an enquiry via our contact page. Information collected enables Premier Care to provide the services requested, maintain customer records and contact you regarding any matter related to the business.

Information includes:

  • Name
  • Telephone Contact Details
  • Email Address
  • How you heard about us
  • Any other details you decide to provide within the text field of the contact form

Information collected enables us to:

  • Respond to enquires
  • Process your enquiry quickly and efficiently
  • Process your application (if you are applying for a role within the organisation)
  • Manage complaints, comments or suggestions
  • Respond to feedback

Information is kept secure:

All information is stored on a secure, password protected, computer

New Direction Support will not sell or share your information to third parties.

The GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

Please do not hesitate to contact us regarding your rights, request details of information held by New Direction Support. or to update your information.

Further information regarding the GDPR can be accessed via

Facebook Widget

We embed a Facebook widget to allow you to see information about, and “like”, Facebook pages and posts. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking” our Facebook page), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: